Terms of Service

Effective date: July 3, 2026 These Terms govern use of Intelacis ("Intelacis," "we," "us," or "our"). By creating an account or using the service you agree to these Terms and our Privacy Policy. If you're using Intelacis for a business, you confirm you have authority to bind that business.

1. The service

Intelacis is an AI-powered receptionist for businesses: it responds to missed calls and inbound messages across connected channels (web chat, SMS, and social messaging), qualifies leads, and can assist with appointment booking. Features vary by plan and may change as we improve the product.

2. Accounts

You must be 18 or older and provide accurate information. You're responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of unauthorized use at support@intelacis.com.

3. Trials, billing, and cancellation

• New accounts include a 14-day free trial; no card required to start.
• Paid plans bill monthly in advance and auto-renew until cancelled. You can cancel anytime from Billing; cancellation takes effect at the end of the current billing period. We do not offer partial-month refunds.
• Usage-based charges (e.g., SMS volume beyond plan limits, phone number fees) are billed as described on the pricing page.
• We may change prices with at least 30 days' notice; changes apply from your next billing cycle.

4. Your responsibilities and acceptable use

You agree to:

• Use Intelacis only for lawful business purposes and keep your business information (services, prices, hours) accurate — the AI answers based on what you tell it.
• Messaging compliance: only message people you have the right to contact. Responding to someone who contacted your business first is the intended use. If you use Intelacis for outbound or follow-up messaging, you are responsible for complying with applicable telemarketing and messaging laws (e.g., the TCPA in the US), carrier requirements, and honoring opt-outs. Intelacis automatically honors STOP requests.
• Not use the service to send spam, deceptive content, or content that is illegal, infringing, or harmful; not use it in prohibited messaging categories under carrier rules; not attempt to probe, overload, or reverse-engineer the service; not resell it without our written agreement.

We may suspend or terminate accounts that violate this section, with notice where practicable.

5. AI-generated responses — important

Intelacis uses artificial intelligence to generate replies automatically. AI output can be inaccurate, incomplete, or unexpected despite safeguards. You agree that:

• You are responsible for reviewing the assistant's configuration, monitoring conversations, and correcting errors.
• AI responses are not professional advice (legal, medical, financial, or otherwise) and you won't configure the assistant to provide any.
• Where a conversation is consequential (pricing commitments, safety issues, complaints), a human on your team should review before you rely on it.
• We are not liable for business outcomes of AI-generated replies, including quoted prices or scheduling commitments the assistant makes — the checkpoint is you.

6. Your customers' data

You are the data controller for your end users' information. You represent that you have the necessary rights and, where required, consents to let Intelacis receive and process communications from your customers, and that your own privacy notices reflect this. We process that data on your behalf as described in our Privacy Policy; a DPA is available on request.

7. Content and intellectual property

You retain ownership of your business content and your customers' conversations. You grant us a limited license to host and process that content solely to provide and improve the service. Intelacis, its software, and branding are our property; these Terms grant you no rights to them beyond use of the service.

8. Third-party services

The service depends on third parties (e.g., telephony carriers such as Twilio, social messaging platforms, AI model providers). Their availability and rules are outside our control, and connected channels are also subject to those platforms' terms (e.g., Meta's terms for Messenger/Instagram).

9. Availability and changes

We aim for high availability but do not guarantee the service will be uninterrupted or error-free. We may modify or discontinue features with reasonable notice for material changes. Beta features are provided as-is and may change or disappear.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT EVERY CALL OR MESSAGE WILL BE CAPTURED, ANSWERED, OR ANSWERED CORRECTLY.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, LEADS, OR BUSINESS OPPORTUNITIES — INCLUDING THOSE ARISING FROM MISSED, UNANSWERED, OR INCORRECTLY ANSWERED COMMUNICATIONS; AND (b) OUR TOTAL LIABILITY UNDER THESE TERMS IS CAPPED AT THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. Some jurisdictions don't allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your content, your violation of these Terms or applicable law (including messaging/consent laws), or your dispute with an end user, except to the extent caused by our breach of these Terms.

13. Termination

You may close your account at any time. We may suspend or terminate for material breach (with notice and a chance to cure where practicable) or if required by law or our providers. After termination you may export your data for 30 days, after which we delete it per our Privacy Policy. Sections that by their nature should survive (5–7, 10–12, 14) survive termination.

14. Governing law and disputes

These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules. Disputes will be resolved in the state and federal courts located in Harris County, Texas, and each party consents to that jurisdiction.

15. Changes to these Terms

We may update these Terms; material changes will be announced by email or in-app at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

16. Contact

Intelacis · 1703 Oxford Street, Houston, TX 77008 · support@intelacis.com